Tim's Top Tips
Follow Along
Tim’s Top Tips on Fixed Ops Auditing
And the answer is always??? I believe that I possess exceptional root cause analytical skills and I will attempt to illustrate these in this posting. I had the opportunity to perform a fixed operational audit on a foreign Original Equipment Manufacturer retail...
Tim’s Top Tips on Quality Customer Service
This is an article I wrote back in 1997 for Bodylife magazine Quality Customer Service The emergence of the concept of Quality Customer Service (QCS) is the embodiment of the will to survive in the business world of the nineties and well into the next millennium. Why?...
Tim’s Top Tips on Components of 100% Service Satisfaction
Components of 100% Service Client Satisfaction Retail Facility Honesty, Integrity & Trustworthiness Convenient hours of operation Competitive labour pricing (door rate) Competitive parts pricing Cleanliness & convenience of client lounge Tim’s Top Tips: 32% Ease of...
Tims Top Tips on Sports, Fitness & Recreation Safety – Fitness Equipment Cables
A CABLE IS A CABLE IS NOT A CABLE? Progressive resistance selectorized weight stack equipment traditionally has been fabricated with galvanized wire rope or steel cables that connect the weight stack to the movement arm of the machine through a series of pulleys....
Tim’s Top Tips on Warranty Administration & Management
Introduction Training Benefits Ten Types of Warranties Preventive Maintenance Programs Warranty Terms, Limits, Conditions & Coverage Warranty Claim Types Warranty Prior Work Authorization Claim Types Creating the Perfect Warranty Work Order – 15 Steps...
Tim’s Top Tips on Parts Support: Sales, Consultation & Management
Introduction Attributes of a Parts Team Leader Attributes of a Parts Consultant What’s In It For ME (WIIFM) Six Principles of Loyal Long Term & Profitable Customers Who are Your Customers Meeting Customer Expectations Level of Service Customer Expectations vs Level of...
6 Rice Street, PO BOX 163, Rosseau, Ontario, P0C 1J0