Tim's Top Tips
Follow Along
Tim’s Top Tips on Escalated Client Concerns Second Visit Same Concern aka “comebacks”
Escalated Client Concern Resolution Process Second Visit Same Concern (SVSC) Three important measures of the Quality of Work performed in the service department are: Fixed RIGHT the FIRST time ON time and AT the price quoted High CSI service standard scores Loyal...
Tim’s Top Tips on Creating Excellent Work Orders
Preface & Terminology The pursuit of perfection is long and arduous impossible journey as it is a human fallacy, a delusion and an illusion. For purposes of this discussion, we will simply focus our attention on EXCELLENCE!!!! Labels and terminology utilized in any...
Tim’s Top Tips on Sports, Fitness & Recreation Safety
Core Recreation Operations Analysis Definitions & Interpretation of Facility Category Analysis Charts January 2022 Aspect is any particular part or feature of an area or category of operation. Impact Rating is based on a scale of 1 through 5. One indicates the...
Tim’s Top Tips on Fixed Ops Financial Literacy
Introduction Key Learning Objectives Workshop Goals Workshop Schedule Appropriate Housekeeping Behaviours Workshop Material Requirements Financial Statements The Profit Formula Current Status Testing Seven Step Process to...
Tim’s Top Tips on Client Experience Leadership – Owner Workshops
Table of Contents Introduction Getting Started Workshop Planning ...
Tim’s Top Tips on Sports, Fitness & Recreation Safety – Buying Fitness Equipment
Rationale The selection and purchase of fitness equipment can often be a painful, anxiety producing expensive trial and error process. Now, with the help of this guide you can make a quick, easy, simple efficient and effective process. Follow this 8 step program ...
6 Rice Street, PO BOX 163, Rosseau, Ontario, P0C 1J0