Introduction   

Training   

Benefits   

Ten Types of Warranties

Preventive Maintenance Programs 

Warranty Terms, Limits, Conditions & Coverage  

Warranty Claim Types   

Warranty Prior Work Authorization Claim Types

Creating the Perfect Warranty Work Order – 15 Steps

Authorization Processes

Warranty Coding, Descriptions, Lab Ops, Parts

Recalls, Special Policies and Technical Service Bulletins

Retailer Warranty Trend Analysis Report

Quality of Work

Client Concern Resolution Process

Goodwill Determination & Administration