Tim’s Top Tips on Warranty Administration & Management
by Tim Page
Introduction
Training
Benefits
Ten Types of Warranties
Preventive Maintenance Programs
Warranty Terms, Limits, Conditions & Coverage
Warranty Claim Types
Warranty Prior Work Authorization Claim Types
Creating the Perfect Warranty Work Order – 15 Steps
Authorization Processes
Warranty Coding, Descriptions, Lab Ops, Parts
Recalls, Special Policies and Technical Service Bulletins
Retailer Warranty Trend Analysis Report
Quality of Work
Client Concern Resolution Process
Goodwill Determination & Administration
