Introduction
Attributes of a Parts Team Leader
Attributes of a Parts Consultant
What’s In It For ME (WIIFM)
Six Principles of Loyal Long Term & Profitable Customers
Who are Your Customers
Meeting Customer Expectations
Level of Service
Customer Expectations vs Level of Service Parts Systems, Process & Reports
Value Added Parts Processes
Parts Management Systems
Parts Department Monthly Checklist
Manufacturer’s Parts Department Monthly Contact Report
Parts Purchasing Processes
Parts Department Standard Operating Procedures
Financial Requirements
Productivity Requirement
Expense Requirements
Absorption
Obsolescence
Days Supply
Productivity
Parts Inventory
Total Dollar Value in Parts Inventory
Phasing Parts into & out of the System
Profile of a Part
Parts Churn
Total Part Numbers in the System
Parts Stock Testing
Lost Sales Analysis
Gross Profit
Net Profit
Case Study
Tools for Success