Attributes of a Parts Team Leader

Attributes of a Parts Consultant

What’s In It For ME (WIIFM)

Six Principles of Loyal Long Term & Profitable Customers

Who are Your Customers

Meeting Customer Expectations

Level of Service

Customer Expectations vs Level of Service Parts Systems, Process & Reports

Value Added Parts Processes

Parts Management Systems

Parts Department Monthly Checklist

Manufacturer’s Parts Department Monthly Contact Report

Parts Purchasing Processes

Parts Department Standard Operating Procedures

Financial Requirements

Productivity Requirement

Expense Requirements



Days Supply


Parts Inventory

Total Dollar Value in Parts Inventory

Phasing Parts into & out of the System

Profile of a Part

Parts Churn

Total Part Numbers in the System

Parts Stock Testing

Lost Sales Analysis

Gross Profit

Net Profit

Case Study

Tools for Success