Introduction
Key Learning Objectives
Workshop Goals
Workshop Schedule
Appropriate Housekeeping Behaviours
Workshop Material Requirements
Financial Statements
The Profit Formula
Current Status Testing
Seven Step Process to Profit Improvement
Key Learning Objectives
Team Leader Roles & Responsibilities
Continuous Improvement Modelling
Benefits of Plan Do Check Act (PDCA)
Seven Steps to Profit Improvement
Seven Step Worksheet
Review & Conclusions
Opportunities for Profit
Key Learning Objectives
Signs & Symptoms of Retail Facility Financial Health
Financial Analysis Tools & Resources
Comparisons & Benchmarks
Additional Profit Opportunities
Review & Conclusions
Maximizing Service Sales
Key Learning Objectives
Maximizing Sales Aspects
Sales Trend & Sale Mix Analysis
Seasonal & Yearly Trend Analysis
Pricing & Labour Rate Management
Service Consultant Performance
Tim’s Top Tips on Service Sales
Technician Time Inventory Management
Technician Impact Analysis
Efficiency, Effectiveness & Productivity Improvement
Shop Capacity Analysis
Facility Potential & Utilization Analysis
Technician Efficiency, Productivity & Facility Potential Improvement
Full Facility Utilization
Client Pay Labour Sales Improvement
Sales per Work Order Daily Improvement Activities
Goal Setting for Client Sales, Work Order Count & Hours per Work Order
Marketing Ideas to The Three Client Types
Maximizing Service Sales
Tire Sales Impact on Parts & Service
Sales & Market Share Activities
Review & Conclusions
Minimizing Cost of Sales
Key Learning Objectives
Gross Profit Improvement
Cost of Sale Analysis
Gross Profit Trend Analysis
Effective Labour Cost & Target Labour Cost Analysis
Technician Average Wage by Skill Group Analysis
Technician Skill Level Mix Leadership & Management
Work Distribution Analysis & Improvement
Appointment Reservation Considerations
Creating Successful Technician Pay Plans
Controlling Non-Productive Technician Time
Cost of Sales Management
Review & Conclusions
Controlling Expenses
Key Learning Objectives
Importance of Expenses
Return on Sales
Total Expense & Major Expense Category Analysis
Service Department Personnel Expenses
Service Department Semi-Fixed Expenses
Service Department Fixed Expenses
Composite Expense Report
Excellent Elements of Expense Control
Expense of The Month
Tim’s Top Tips on Specific Expense Account Control
Expense Control Activities
Case Study
Key Learning Objectives
Your Case Study
Additional Service Department Information
Work Order Audit Review
Seven Step Worksheets
Wrap Up
Final Steps