Client Bill of Rights and Privileges
by Tim Page
- Clients have the right to be understood.
- Clients have the right to feel welcome.
- Clients have the right to feel important.
- Clients have the right to feel valued
- Clients have the right to feel respected.
- Clients have the right to feel comfortable.
- Clients have the right to know.
- Clients have the right to participate.
- Clients have the right to a written estimate and a detailed explanation of the work
- Clients have the right to refuse.
- Clients have the right to stop any work at any time within reason and prudence.
- Clients have the right to expect the work to be done right the first time, on time and on budget
