Escalated Client Concern Resolution Process Second Visit Same Concern (SVSC) Three important measures of the Quality of Work performed in the service department are: Fixed RIGHT the FIRST time ON time and AT the price quoted High CSI service standard scores Loyal...
Preface & Terminology The pursuit of perfection is long and arduous impossible journey as it is a human fallacy, a delusion and an illusion. For purposes of this discussion, we will simply focus our attention on EXCELLENCE!!!! Labels and terminology utilized in...
Introduction Training Benefits Ten Types of Warranties Preventive Maintenance Programs Warranty Terms, Limits, Conditions & Coverage Warranty Claim Types Warranty Prior Work Authorization Claim Types Creating the Perfect Warranty Work Order – 15...
