Escalated Client Concern Resolution Process Second Visit Same Concern (SVSC) Three important measures of the Quality of Work performed in the service department are: Fixed RIGHT the FIRST time ON time and AT the price quoted High CSI service standard scores Loyal...
Introduction Key Learning Objectives Workshop Goals Workshop Schedule Appropriate Housekeeping Behaviours Workshop Material Requirements Financial Statements The Profit Formula Current Status Testing Seven Step Process to...
And the answer is always??? I believe that I possess exceptional root cause analytical skills and I will attempt to illustrate these in this posting. I had the opportunity to perform a fixed operational audit on a foreign Original Equipment Manufacturer retail...
This is an article I wrote back in 1997 for Bodylife magazine Quality Customer Service The emergence of the concept of Quality Customer Service (QCS) is the embodiment of the will to survive in the business world of the nineties and well into the next millennium. Why?...
Components of 100% Service Client Satisfaction Retail Facility Honesty, Integrity & Trustworthiness Convenient hours of operation Competitive labour pricing (door rate) Competitive parts pricing Cleanliness & convenience of client lounge Tim’s Top Tips: 32%...
A CABLE IS A CABLE IS NOT A CABLE? Progressive resistance selectorized weight stack equipment traditionally has been fabricated with galvanized wire rope or steel cables that connect the weight stack to the movement arm of the machine through a series of pulleys....
Introduction Attributes of a Service Consultant Attributes of a Service Team Leader Consumer Protection Act & Motor Vehicle Repair Act and Requirements Manufacturer’s Policies and Procedures Values to Live and Work By Ontario Motor Vehicle Industry Council...
Fixed Operations Core Analysis in a small Japanese franchise in rural Near North Ontario based on two weeks of observation, personnel interviews and experiential learning My Business Philosophy:Add value before asking for money. ...
