Introduction Key Learning Objectives Workshop Goals Workshop Schedule Appropriate Housekeeping Behaviours Workshop Material Requirements Financial Statements The Profit Formula Current Status Testing Seven Step Process to...
And the answer is always??? I believe that I possess exceptional root cause analytical skills and I will attempt to illustrate these in this posting. I had the opportunity to perform a fixed operational audit on a foreign Original Equipment Manufacturer retail...
This is an article I wrote back in 1997 for Bodylife magazine Quality Customer Service The emergence of the concept of Quality Customer Service (QCS) is the embodiment of the will to survive in the business world of the nineties and well into the next millennium. Why?...
Introduction Training Benefits Ten Types of Warranties Preventive Maintenance Programs Warranty Terms, Limits, Conditions & Coverage Warranty Claim Types Warranty Prior Work Authorization Claim Types Creating the Perfect Warranty Work Order – 15...
Introduction Attributes of a Parts Team Leader Attributes of a Parts Consultant What’s In It For ME (WIIFM) Six Principles of Loyal Long Term & Profitable Customers Who are Your Customers Meeting Customer Expectations Level of Service Customer Expectations vs...
Introduction Attributes of a Service Consultant Attributes of a Service Team Leader Consumer Protection Act & Motor Vehicle Repair Act and Requirements Manufacturer’s Policies and Procedures Values to Live and Work By Ontario Motor Vehicle Industry Council...
Fixed Operations Core Analysis in a small Japanese franchise in rural Near North Ontario based on two weeks of observation, personnel interviews and experiential learning My Business Philosophy:Add value before asking for money. ...
Four Important Goals of Parts Support 1. Maintain as small an inventory as reasonably possible to minimize capital investment without compromising service. 2. Keep the inventory moving by maintaining a high number of turns to reduce facility’s space requirements, keep...
