Tim’s Top Tips on Fixed Ops Financial Literacy

Tim’s Top Tips on Fixed Ops Financial Literacy

Introduction     Key Learning Objectives       Workshop Goals       Workshop Schedule       Appropriate Housekeeping Behaviours       Workshop Material Requirements       Financial Statements       The Profit Formula       Current Status Testing  Seven Step Process to...

Tim’s Top Tips on Client Experience Leadership – Owner Workshops

Table of Contents                                                                                         Introduction Getting Started                                                                              Workshop Planning                                       ...
Tim’s Top Tips on Fixed Ops Auditing

Tim’s Top Tips on Fixed Ops Auditing

And the answer is always??? I believe that I possess exceptional root cause analytical skills and I will attempt to illustrate these in this posting. I had the opportunity to perform a fixed operational audit on a foreign Original Equipment Manufacturer retail...
Tim’s Top Tips on Quality Customer Service

Tim’s Top Tips on Quality Customer Service

This is an article I wrote back in 1997 for Bodylife magazine Quality Customer Service The emergence of the concept of Quality Customer Service (QCS) is the embodiment of the will to survive in the business world of the nineties and well into the next millennium. Why?...
Tim’s Top Tips on Warranty Administration & Management

Tim’s Top Tips on Warranty Administration & Management

Introduction    Training    Benefits    Ten Types of Warranties Preventive Maintenance Programs  Warranty Terms, Limits, Conditions & Coverage   Warranty Claim Types    Warranty Prior Work Authorization Claim Types Creating the Perfect Warranty Work Order – 15...
Tim’s Top Tips on Recipe for Success or Failure? You decide!

Tim’s Top Tips on Recipe for Success or Failure? You decide!

Fixed Operations Core Analysis in a small Japanese franchise in rural Near North Ontario based on two weeks of observation, personnel interviews and experiential learning My Business Philosophy:Add value before asking for money.                                        ...
Tim’s Top Tips on Parts Support

Tim’s Top Tips on Parts Support

Four Important Goals of Parts Support 1. Maintain as small an inventory as reasonably possible to minimize capital investment without compromising service. 2. Keep the inventory moving by maintaining a high number of turns to reduce facility’s space requirements, keep...