Escalated Client Concern Resolution Process Second Visit Same Concern (SVSC) Three important measures of the Quality of Work performed in the service department are: Fixed RIGHT the FIRST time ON time and AT the price quoted High CSI service standard scores Loyal...
Preface & Terminology The pursuit of perfection is long and arduous impossible journey as it is a human fallacy, a delusion and an illusion. For purposes of this discussion, we will simply focus our attention on EXCELLENCE!!!! Labels and terminology utilized in...
Core Recreation Operations Analysis Definitions & Interpretation of Facility Category Analysis Charts January 2022 Aspect is any particular part or feature of an area or category of operation. Impact Rating is based on a scale of 1 through 5. One indicates the...
