This is an article I wrote back in 1997 for Bodylife magazine Quality Customer Service The emergence of the concept of Quality Customer Service (QCS) is the embodiment of the will to survive in the business world of the nineties and well into the next millennium. Why?...
Components of 100% Service Client Satisfaction Retail Facility Honesty, Integrity & Trustworthiness Convenient hours of operation Competitive labour pricing (door rate) Competitive parts pricing Cleanliness & convenience of client lounge Tim’s Top Tips: 32%...
