Introduction Attributes of a Parts Team Leader Attributes of a Parts Consultant What’s In It For ME (WIIFM) Six Principles of Loyal Long Term & Profitable Customers Who are Your Customers Meeting Customer Expectations Level of Service Customer Expectations vs...
Introduction Attributes of a Service Consultant Attributes of a Service Team Leader Consumer Protection Act & Motor Vehicle Repair Act and Requirements Manufacturer’s Policies and Procedures Values to Live and Work By Ontario Motor Vehicle Industry Council...
Fixed Operations Core Analysis in a small Japanese franchise in rural Near North Ontario based on two weeks of observation, personnel interviews and experiential learning My Business Philosophy:Add value before asking for money. ...
